Purchase / Refund Policy

1. Print-on-Demand Wallpaper

Most GOSATÉ wallpaper products are produced on a print-on-demand basis after your order is placed. Each wallpaper order is manufactured according to the selected design, colorway, material, quantity, dimensions, and order details.

Standard catalogue wallpaper is produced on demand, but production alone does not remove cancellation or return rights. You may request a return of unused, uninstalled standard wallpaper within 14 days of delivery. Any more favourable mandatory consumer rights remain applicable.

2. Samples

Samples are provided to help you review color, texture, material, scale, and print quality before placing a full order. We strongly recommend ordering samples before purchasing wallpaper rolls.

       
• Ordinary sample-chip purchases remain subject to applicable cancellation, return and refund rights. Samplebook rental is available for domestic delivery only and follows the separate rental, return and inspection terms displayed with that product; mandatory consumer rights remain unaffected.
       
• If a sample is damaged during shipping, defective, or incorrectly sent, contact us with photos and your order number.
       
• For confirmed defects, damage or misdelivery, we will arrange an appropriate replacement or refund in accordance with applicable consumer law and bear seller-responsibility return and redelivery costs.
     

3. Full Wallpaper Roll Orders

Full wallpaper roll orders are produced by our manufacturing and dropshipping partner Fancy Walls / Monetic LTD or its affiliated fulfillment entities and may be shipped directly from the production facility to the customer.

Before dispatch, you may request cancellation at contact@gosate.kr. Elapsed time or the start of production alone does not automatically restrict rights for standard POD wallpaper. Individually customised non-standard designs or specifications may have different restrictions only where legally permitted and separately disclosed with any consent required by law.

4. Damaged, Defective, or Incorrect Products

If you receive damaged, defective, or incorrectly shipped wallpaper, contact us as soon as possible with the following information:

       
• Order number.
       
• Clear photos of the damaged, defective, or incorrect item.
       
• Photos of the packaging and shipping label.
       
• A description of the issue.
     

We will review the issue and arrange replacement, return or refund in accordance with your applicable consumer rights. A refund required by law is not conditional on accepting a replacement. Under applicable Korean law, claims for products that differ from the advertised or agreed description are subject to the statutory periods of three months from delivery and 30 days from discovering, or reasonably being able to discover, the discrepancy.

Do not discard the product or packaging until the claim is resolved. The carrier, manufacturer, or fulfillment partner may require photos, return, inspection, or additional evidence.

5. Color, Texture, and Batch Differences

Wallpaper appearance may vary depending on monitor settings, lighting, wall surface, material type, production batch, and installation environment. Minor appearance differences may be inherent to materials and viewing conditions; this does not exclude claims for actual defects or discrepancies from the advertised or agreed product.

Customers are strongly advised to order and review physical samples before placing a full wallpaper order. Ordering without a sample does not waive mandatory consumer rights.

6. Measurement and Quantity Responsibility

The customer is responsible for measuring the installation area, calculating the required quantity, confirming panel layout, allowing for trimming and pattern matching, and ordering sufficient extra material.

Please check measurements and quantity before ordering. Any responsibility for measurement or ordering errors will be assessed from the actual circumstances and applicable law; this does not exclude responsibility for inaccurate information or errors attributable to GOSATÉ.

7. Installation Responsibility

The customer is responsible for checking wall condition, surface preparation, material suitability, adhesive or paste compatibility, installation method, and hiring a qualified installer where appropriate.

Use, installation or damage attributable to the customer that substantially reduces product value may restrict change-of-mind returns where allowed by law. Opening packaging to inspect the contents alone does not automatically remove return rights. Rights concerning defects, misdelivery or discrepancies remain applicable.

Installation and surface conditions should follow the product instructions. Responsibility for any issue is assessed from its cause and applicable law; this does not exclude liability for product defects or errors attributable to GOSATÉ.

8. Shipping

Wallpaper ships free to supported checkout destinations. Sample chips ordered with wallpaper also ship free.

For domestic sample-chip-only orders, delivery is KRW 3,000 for 1–4 chips and free for 5 or more chips. For international sample-chip-only orders, shipping is free with 5 or more chips or a merchandise total of US$25 or more after coupons. If neither condition is met, shipping is US$30. Quantities count all sample chips in the same order. The final delivery fee is shown at checkout after you enter the delivery address. Domestic samplebook delivery remains free; overseas rental is not offered.

Domestic sample and samplebook delivery normally takes 1–2 business days. Wallpaper production and delivery normally takes 3–5 days. Overseas delivery times vary by destination, carrier and customs. Please enquire before ordering to destinations not available at checkout.

Samples may be shipped from Korea via Korea Post / EMS or another carrier. Full wallpaper roll orders may be shipped directly by Fancy Walls / Monetic LTD or its fulfillment and carrier partners.

Shipping estimates are not guaranteed. Delays may occur due to production volume, customs, carrier delays, weather, incorrect address, local delivery restrictions, or events outside our control.

9. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or local charges depending on destination country, product type, declared value, and carrier policy.

Unless expressly stated otherwise at checkout or by the applicable shipping provider, these charges are the customer’s responsibility. GOSATÉ cannot control or predict local customs decisions, import charges, or delays.

10. Address Errors and Undeliverable Packages

The customer is responsible for entering a complete and accurate shipping address, phone number, and recipient information. If you notice an error, contact us promptly. Any additional costs or responsibility are assessed from the actual cause, prior disclosures and applicable law; this does not exclude GOSATÉ’s responsibility for its own errors.

11. How to Request Support

For any order issue, contact us at contact@gosate.kr with your order number and supporting information. Claims should be made promptly after delivery so that we can review the issue with the carrier, manufacturer, or fulfillment partner.

12. Mandatory Consumer Rights

For withdrawals governed by Korean law, we process refunds within three business days of the statutory starting date, such as receiving the returned goods or receiving a withdrawal request for goods not supplied. The payment provider’s posting time may differ. Change-of-mind return shipping costs follow the terms disclosed before checkout and applicable law; no arbitrary cancellation penalty is imposed.

Nothing in this Policy limits rights that cannot be excluded or restricted under applicable consumer protection law. If mandatory law gives you rights that differ from this Policy, those mandatory rights will apply.